Frequently Asked Questions

Everything you need to know about JEL UP

Getting Started

What is JEL UP?

JEL UP is a hyperlocal social networking app that lets you discover and connect with people within 100 meters of your current location. No swiping, no endless bios — just real-time proximity-based connections.

How do I create an account?

Open the app, enter your 10-digit Indian mobile number, and verify the OTP sent to your WhatsApp. That's it — no passwords, no email required.

Is JEL UP free?

Yes, JEL UP is completely free to use. There are no premium tiers, no ads, and no in-app purchases.

Why does JEL UP need my location?

Location is the core of JEL UP. The app uses your GPS coordinates to find other users within 100 meters. Without location access, the radar feature cannot work.

Your exact coordinates are never shown to other users — they only see an approximate distance (e.g. "34 m away").

Radar & Pings

What is the Radar?

The Radar is the main screen of JEL UP. It scans for other users within 100 meters and shows them as profiles you can interact with. You'll only see users who have their visibility turned on.

What is a Ping?

A Ping is an anonymous connection request. When you see someone on your radar, you can send them a Ping. If they accept, a chat is created between the two of you.

Is there a limit on how many Pings I can send?

Yes — to prevent spam, you can send a maximum of 5 pings per 10 minutes. This resets automatically.

What happens when someone accepts my Ping?

A persistent chat is created between you and the other user. You'll receive a real-time notification and can start messaging immediately. Once connected via a ping, that user will no longer appear on your radar.

Can I decline a Ping?

Yes. When you receive a Ping, you can either accept it or decline it. If you decline, the sender is not notified — the ping simply expires on their end.

Chat & Messaging

Do chats expire?

No. Once a ping is accepted, the chat is permanent. You can message the other person anytime, just like WhatsApp or any other messaging app.

Can I see if the other person is online?

Yes. JEL UP shows real-time online/offline status. If the other person has the app open, you'll see a green "Online" indicator. When they close the app, it switches to "Offline".

This works app-wide — it's not limited to whether the other person is viewing your specific chat.

Are there typing indicators and read receipts?

Yes. When the other person is typing, you'll see a real-time indicator. Read receipts are also sent when someone views your messages.

Can I message someone without their consent?

No. You can only chat with someone after they accept your Ping. This is by design — JEL UP is built around mutual consent.

Privacy & Safety

Can other users see my exact location?

No. Other users only see an approximate distance (e.g. "34 m away"). Your exact GPS coordinates are never shared with anyone.

How do I hide myself from the Radar?

You can toggle your visibility off in the app settings. When hidden, you won't appear on anyone's radar, but you can still access your existing chats.

How do I block someone?

You can block any user at any time. Blocking will:

  • Remove them from your radar (and you from theirs)
  • Deactivate any shared chats
  • Prevent them from sending you pings

You can manage blocked users from your app settings.

Does JEL UP sell my data?

Absolutely not. We never sell, rent, or share your personal data with third-party advertisers or data brokers. See our Privacy Policy for full details.

Account Management

How do I delete my account?

You can delete your account from within the app. This performs a soft-delete:

  • Your profile is hidden from all users
  • All your chats are deactivated
  • You can no longer log in

Your data is retained for 30 days in case you change your mind. After that, it may be permanently removed. For immediate permanent deletion, email us at privacy@jelup.app.

Can I recover a deleted account?

Within 30 days of deletion, contact us and we can reactivate your account. After 30 days, recovery is not guaranteed.

Can I change my phone number?

Currently, phone numbers cannot be changed in-app. Contact support if you need to update your phone number.

Technical

What platforms is JEL UP available on?

JEL UP is available as a mobile app for Android (via Google Play). iOS support is planned for a future release.

Why am I not seeing anyone on the Radar?

This could be because:

  • No other JEL UP users are within 100 meters right now
  • Nearby users have their visibility turned off
  • Your GPS signal is weak — try moving to an area with better reception
  • You already have an active chat with everyone nearby (connected users don't appear on the radar)
I'm not receiving the OTP. What should I do?

OTPs are sent via WhatsApp. Make sure:

  • You have WhatsApp installed and active on the number you entered
  • You entered a valid 10-digit Indian mobile number
  • You wait at least 30 seconds before requesting a resend

If you still don't receive it, contact support.

Still have questions?

Reach out to us at support@jelup.app and we'll get back to you.